Customer Care and Help

Any candidate or examinee denied eligibility to sit for an Examination, who has failed an Examination, or whose Certificate/status has been revoked, may appeal a denial or revocation by submitting a written request to the Exam Administration Department within thirty (30) calendar days of notification of the denial or revocation.

Upon receipt of the appeal, the Exam Administration Department forwards the request with all prior documentation (if any) to the Director of Exam Administration or Director of Exam Development (depending on the nature of the concern) for review. The Director can escalate the concern to the Certification Governing Board, if warranted, or will review and make a final decision on the appeal within 30 days of receipt of the written request. This final decision will be communicated in writing, via traceable mail, to the individual who submitted the appeal within ten (10) days of rendering the decision.

The decision of the Exam Director or Certification Governing Board concerning all appeals is final.

To submit an appeal please follow the process below:

1. Download, print out, and complete the Appeal Request Form">Appeal Request Form. Downloading this PDF file requires installation of AAdobe^® Acrobat^®Reader^®. Print legibly when completing the form.

   How to download: Save the PDF file to your computer's hard drive and open from there rather than opening it via your web browser.

   In Internet Explorer, right click on the PDF link; choose "Save Target As..."; save the file to the location you want and then open the file once the download finishes.

   In Netscape Navigator, right click on the PDF link; choose "Save Link As... "; save the file to the location you want and then open the file once the download finishes.

   If you are unable to download the file and would like one sent to you, phone our Fax on Demand hotline at (800) 246-0184, ext. 285.

2. Fax your completed form with documentation to the Certification Department at (866) 665-9570.

3. Immediately after faxing, phone (800) 765-2122, ext. 6703 to verify that we have received your fax.

   Or you may mail your completed form to the:

   National Restaurant Association Solutions
   175 West Jackson Boulevard, Suite 1500
   Chicago, Illinois 60604-2814
   Attn: Certification Department

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