De-Escalation and Active Threat for Restaurants: EN

De-Escalation and Active Threat for Restaurants: EN

$22.50

Product code: SWDATEN1
Language: English

What's included:
De-Escalation and Active Threat Response in the Restaurant Industry Online Course

  • 30-minute online course
  • 5 modules core content
  • 4 modules additional content
  • Manager PDF
  • Employee PDF
  • California PDF
  • Certificate of completion

    This course provides managers and employees with an introduction to the skills needed to maintain situational awareness for safety, to de-escalate challenging situations before they become a problem, and to manage those situations that could lead to workplace violence. After completing the core five modules (30 minutes), learners will earn their certificate of completion and have access to four additional modules.

    Required content:
  • Introduction to the concept of situational awareness and how to apply it in the workplace
  • Overview of the importance of the operations policies for workplace safety
  • Managing and de-escalating interactions with difficult customers
  • Preparing for and managing an active assailant situation
  • Reducing risk factors for workplace violence related to domestic partners and former employees

    Additional content:
  • Managing and de-escalating interactions with aggressive guests, including the importance of teamwork and bystander intervention
  • Recognizing and managing potentially violent situations related to domestic disputes and human trafficking
  • Managing interactions with non-guests / interlopers
  • Stopping alcohol service for a guest who is exhibiting signs of intoxication