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What is the passing score for the ServSafe Food Protection Manager Examination?
A passing score is 70% or higher. This is obtained by answering at least 56 out of 80 questions correctly. The exam has 90 questions; however there are 10 pilot questions that are for research purposes only.
Do online courses expire?
Yes. Unused courses are valid for one year from the date of purchase. Once a course has been started: ServSafe Food Handler courses must be completed in 60 days. ServSafe Manager and ServSafe Alcohol courses must be completed in 90 days. After a course has expired, a student will not be able to access that course. A new one will need to be purchased. Online courses are not refundable and expiration dates cannot be extended.
How are administrative complaints not related to exams or certificate appeals resolved?
The Service Center will work to promptly (within 30 calendar days) resolve all administrative complaints received pertaining to the validity, reliability, security or integrity of the National Restaurant Association Solutions Certification Examination Program. The department will work to resolve complaints within 30 calendar days. This doesn’t include exam appeals or certificate revocations and appeals. You may contact the Service Center regarding the status or results of your complaint 30 calendar days after submitting your complaint.
What is the format of the exam questions?
All exams are multiple choice.
How do I request a correction or change of information on my certificate?
If the correction is related to a misspelling or legal name change , please complete and submit the Name Correction Form.
If the exam was taken under the incorrect online account, an Online Correction Form must be submitted. Please contact our Customer Care center at 800-765-2122 by phone or text for a Form.