Online Proctoring FAQ’s
Online Proctoring FAQ’s
Taking Exams
Q: What will I need to start my exam?
Q: What steps should I follow to start my exam?
Q: What time should I arrive to start my exam?
Q: Where can I find my Exam Access Code
Q: I receive an "Invalid Access Code" error message when I try and use my Exam Access Code. How can I fix this?
Q: What if I fail the ProctorU systems requirement on the day of the exam?
Q: What do I do if my exam session with ProctorU is interrupted and I have to reschedule my exam?
Q: Can I get a refund if my system is not compatible with ProctorU?
Q: Are study materials or notes allowed for my exam?
Q: Can I have food or drink during my exam?
Q: What actions are not permitted during my exam?
Q: What happens if my action or behavior is flagged by the ProtorU system?
Q: How do I arrange for exam accommodations for Online Proctoring?
Scheduling Exams
Q: What happens if I miss my scheduled exam appointment?
Q: Is there a fee for missing or rescheduling an appointment?
Q: What if there is no test appointment available before the date I need to be certified?
Q: What if I didn’t receive a confirmation email from ProctorU?
Q: In what languages is the ServSafe Food Protection Manager Certification Examination offered?
Q: How many questions are there on the ServSafe Food Protection Manager Certification Examination?
Q: What is the passing score for the ServSafe Food Protection Manager Certification Examination?
Q: Can I become an online proctor?
Exam Results
Q: How do I get my exam results/certificate?
Q: What should I do if I fail the exam?
Q: How do I see results for Exam Access Codes I purchased and assigned to people?
Technical Questions
Q: How do I test my equipment to make sure it is compatible with ProctorU?
Q: What are the system and/or software requirements to take an exam through ProctorU?
Support
Q: If I have a question, should I contact ServSafe or ProctorU?
Q: What do I do if I select the wrong organization or school when taking the exam?
Q: What if I forget my User ID or Password?
Standards and Privacy
Q: Does online proctoring through ProctorU meet CFP/ANAB Accreditation standards?
Q: What are ProctorU Privacy Policies?
Q: Is ProctorU compliant with California Consumer Privacy Act ( ) standards?
Q: What will I need to start my exam?
A: On the day of your exam, you will need the following items:
- Government-issued photo ID (i.e. driver’s license, passport, or military ID) or a valid Student school ID
- Test your equipment https://go.proctoru.com/testitout
- Working webcam and microphone
- Laptop or desktop computer (phones and tablets are not supported)
- Strong internet connection
- Private room
Q: What steps should I follow to start my exam?
A: Please follow the detailed instructions emailed to you by ProctorU. Watch the ProctorU test taker video so you are fully prepared for your exam session.
Q: What time should I arrive to start my exam?
A: Login into your ProctorU account at least 20 minutes before the scheduled time of your exam.
Q: Where can I find my Exam Access Code?
A: The email from your Order Confirmation will contain your Exam Access Code. If you did not receive an Order Confirmation or cannot find the email you may find your Online Proctoring Exam Access Code(s) under your ServSafe account. Login to your Dashboard on https://www.servsafe.com under “Welcome [your name]”, scroll down and select “My Exam Access Codes”. Under “Program” select “ServSafe Manager Certification Through ProctorU”, under “Status” select “Available” and enter an order date range. Leave the Examinee Last Name blank. You will then be able to see all of your Online Proctoring Exam Access Codes.
If someone gave you an Online Proctoring Exam Access Code, you will need to contact the person directly to retrieve the code.
Q: I receive an “Invalid Access Code” error message when I try and use my Exam Access Code. How can I fix this?
A: If you receive an “Invalid access code” error, please confirm that you or your proctor used the correct secure link (https://www.servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspx) after logging into your ServSafe.com account. Note: The link to the ServSafe Canadian Exam through ProctorU is (https://servsafeinternational.com/exams/proctoru/myonlinecenterpu.aspx).
Q: What if I fail the ProctorU systems requirement on the day of the exam?
A: We highly recommend you test your system on the computer you will be using prior to your test day. On your test day if the system check fails, you will get an option to retry. If the system check fails twice, you will be directed to the ProctorU support team for assistance and troubleshooting. Visit ProctorU to learn more about testing your equipment.
Q: What do I do if my exam session with ProctorU is interrupted and I have to reschedule my exam?
A: If the exam session is interrupted and you are not able to complete your exam due to technical reasons or reasons not related to test taking irregularities an incident log will be created by ProctorU. To receive a replacement Online Proctoring Exam Access Code, please contact Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text. Once you receive the replacement Exam Access Code you can schedule a new exam appointment.
Q: Can I get a refund if my system is not compatible with ProctorU?
A: No. All purchases of online products, including but not limited to Online Proctoring products are final, nonrefundable, and nonreturnable. Please review our Terms of Sale for additional information on our return policy.
Q: Are study materials or notes allowed for my exam?
A: No. Study materials (ie: books, notes, websites, calculators, etc) are not allowed while taking the ServSafe Food Protection Manager Certification Examination.
Q: Can I have food or drink during my exam?
A: No food or drink are permitted while testing.
Q: What actions are not permitted during my exam?
A: A list of actions and behaviors not permitted and that will be flagged during an exam can be found on the ProctorU website here and here. Actions that are not permitted include:
- Talking aloud: Unless you have an approved accommodation such as vision impairment, talking or whispering aloud during the exam is not permitted.
- Being out of camera view: Your face, chin to forehead, needs to be in the camera view at all times.
- Anyone entering your testing area: You may not have anyone else in your testing location with you.
- Anyone talking to you while you are in your testing area: Additional noises, including other people talking to you, while you are taking your exam are not permitted.
- Looking off-screen: Your eyes must stay on the screen at all times while testing.
- Utilizing materials that are not allowed:
- Taking pictures or screenshots of the exam: Taking pictures while in your exam, including screenshots or photos, is not permitted.
- Copying and pasting any elements of the exam: In most cases, our system will not allow you to copy and paste any content from your exam. Regardless of whether you can or cannot perform this function, our system will capture all events of copy and paste that occur.
- Utilizing a virtual machine: Virtual machines are detected through the pre-exam system check, and are not permitted.
- Utilizing a secondary monitor: You may only use one monitor attached to one computer during your exam.
Q: What happens if my action or behavior is flagged by the ProctorU system?
A: The proctor will intervene upon any actions or behaviors that are not allowed and may need to cancel the exam session.
Q: How do I arrange for exam accommodations for Online Proctoring?
A: You may request an accommodation by submitting an Exam Accommodation Request Form to the National Restaurant Association (ServSafe) prior to your scheduled exam. If you request an accommodation during the exam that is not been pre-approved by ServSafe/National Restaurant Association, you can request to reschedule your exam so you can request an accommodation.
Q: What happens if I miss my scheduled exam appointment?
A: After 15 minutes, your appointment will be automatically cancelled and you will receive an email notification from ProctorU. Once you receive the email notification, you can log back into your ProctorU account to reschedule your exam.
Q: Is there a fee for missing or rescheduling an appointment?
A: If you do not show for your scheduled ProctorU exam session or need to reschedule your exam less than 24 hours before your scheduled time, you will have to pay a fee before you can reschedule.
Q. What if there is no test appointment available before the date I need to be certified?
A: Testing appointments are available on a first come first serve basis. We would suggest you request an extension to the earliest time you found available through ProctorU scheduling.
Q: What if I didn’t receive a confirmation email from ProctorU?
A: If you did not receive a confirmation email from ProctorU:
- Check your spam folder.
- Click here to have the confirmation instructions resent. You will need the email address you used when you set-up your ProctorU account
Q: In what languages is the ServSafe Food Protection Manager Certification Examination exam offered?
A: The ServSafe Food Protection Exam with online proctoring is available in English, Spanish, and Chinese.
Q. How many questions are there on the ServSafe Food Protection Manager Certification Examination?
A: There are 90 questions on the exam, but only 80 questions are scored; the exam includes ten unscored pilot questions.
Q: What is the passing score for the ServSafe Food Protection Manager Certification Examination?
A: 70%
Q: Can I become an online proctor?
A: No. Online proctors are supplied by ProctorU and not by ServSafe.
Proctoring of online ServSafe Manager exams not delivered through ProctorU require a proctor that is registered with ServSafe. The proctor must be physically present during the administration of a ServSafe Food Protection Manager Certification exam.
Q: How do I get my exam results/certificate?
A: For online exams, results are usually available almost immediately after you submit the exam for grading. You will receive an email notifying you that your score is available. If you pass the exam, you will also be directed to where you can view and print your certificate. Note it can take up to 24 hours for your certificate to become available, you will receive an email once your certificate is available.
For your exam results, click here. If you have questions about your exam, please contact our to Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text.
Q. What should I do if I fail the exam?
A: You will need to purchase another online proctored exam and schedule another exam session through ProctorU.
Q: How do I see results for Exam Access Codes I purchased and assigned to people?
A: To view your available Exam Access Code, click here. Once on the Exam Access Code page, select “ServSafe Manager Certification through ProctorU” under “Programs”, then the “Status” and date range and enter the last name of the examinee and click “Search”. You will only see results if they have completed the exam.
Q: How do I test my equipment to make sure it is compatible with ProctorU?
A: Click here to test the equipment you plan to use for your exam.
Q: What are the system and/or software requirements to take an exam through ProctorU?
A: To take the online exam through ProctorU, basic system requirements include:
- downloading the required software from ProctorU. You will be prompted to download the correct software before starting the exam.
- a desktop or laptop computer (PC or Mac)
- note that Chrome Books and Mobile devices including tablets are NOT supported.
- web camera and microphone
- strong internet connection
For detailed system requirements and to test your system compatibility, click here.
Q: If I have a question, should I contact ServSafe or ProctorU?
A: For questions regarding purchases, Online Proctoring Exam Access Codes, or exam results, please contact the ServSafe Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text.
If you have questions about your exam appointment, system requirements or accessing ProctorU the day of your exam, please contact the ProctorU Support team.
Q: What do I do if I select the wrong organization or school when taking the exam?
A: If the exam has not started, you can do a new search and select a different Organization or School. If the exam has already started or is completed please reach out to our Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. For faster service, consider chat or text.
Q: What if I forget my User ID/Password?
A: To reset your ServSafe.com User ID or password, click here.
To reset your ProctorU password, click here. You will need the email address you used when you set up your account.
Q: Does online proctoring through ProctorU meet CFP/ANAB Accreditation standards?
A: Yes. The Conference for Food Protection (CFP) is an independent, national, voluntary organization established to promote food safety and consumer protection. The ServSafe Food Protection Manager Certification Examination conforms to the CFP standards for examination development. The recognition program ensures certification exams conform to CFP standards for validity, reliability, and legal defensibility.
Q: What are ProctorU’s Privacy Policies?
A: To read ProctorU’s Privacy Policy, please visit their website.
Q: Is ProctorU compliant with California Consumer Privacy Act (CCPA) standards?
A: To read ProctorU’s CCPA Privacy Policy, please visit their website.