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Customer Care : Monday – Friday 8am to 8pm EDT. For answers to frequently asked questions try our convenient automated chat feature below.

Please note that we will be closed on the following holidays in 2025 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas).

We will be open 8am to 5pm EDT on the following holidays (MLK Day, Presidents’ Day, Juneteenth, Federal Holiday, Veterans' Day, Day after Thanksgiving, and Christmas Eve).

Jan 1 – New Year’s Day	Oct 13 – Federal Holiday
Jan 20 – Martin Luther King, Jr	Nov 11 – Veterans’ Day
Feb 17 – Presidents’ Day	Nov 27 – Thanksgiving Day
May 26 – Memorial Day	Nov 28 – Day after Thanksgiving
Jun 19 – Juneteenth	Dec 24 – Christmas Eve
Jul 4 – Independence Day	Dec 25 – Christmas
Sep 1 – Labor Day

If you are a Instructor/Proctor, please see the Information and FAQs page for important servicing updates and best practices for keeping you and your students safe.

Get Pass/Fail Results for Food Protection Manager exam via text. Text "Results" to 800-765-2122.

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Phone: 800-765-2122
Text: 800-765-2122
Fax: 866-665-9570

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Address:

National Restaurant Association
233 S. Wacker Drive, Suite 3600
Chicago, Illinois 60606-6383
Attn: Customer Care

Due to enhanced security procedures in our new location at Willis Tower, we can no longer accommodate unscheduled visits to the National Restaurant Association and ServSafe offices in Chicago. You must have a previously-scheduled appointment in order to receive in-person support at the office. Proper ID must be provided at the Willis Tower Security Desk before you will be allowed to proceed to the elevators.

Email Customer Care at customercare@restaurant.org

Phone:

(800) 765-2122
(312) 715-1010

Fax:

(866) 665-9570
(312) 583-9853 in the Chicago area

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